Chatbot ImprovementConversational AI Use Case
Natural Language Processing
Chatbot continuous improvement for Client’s unique experience
- Data collection of past conversations between the customers of a luxury brand and its chatbot.
- Relevance assessment of answers provided by the chatbot.
- Pattern identification of recurring questions for which the chatbot will need to be trained.
- Market-led roadmap to drive improving the chatbot with future features and developments, which guarantees investment in the most impactful actions.
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Craig Mundie, Senior Advisor to the CEO at Microsoft and its former Chief Research and Strategy Officer