Healthcare
Earth Observation
Industry 5.0
Manufacturing
After-Sales Support
Digitising Spare Parts Management for Industrial Machines
December 23, 2025
BFR Systems
BFR Systems, a French company specializing in food processing and packaging machinery, designs and manufactures industrial machines, relying on structured spare parts and machine data to support operations, maintenance, and customer after-sales services.
High operational inefficiency in after-sales support due to scattered or inconsistent spare parts data and technical documentation. Manual management of machine information limited accessibility for both internal teams and customers. Ingedata addressed this by digitising and structuring all spare parts and machine data for streamlined access.
Project Goals
- Organise machine and spare parts data within BFR’s after-sales software (Spelog)
- Enable customers to access technical documentation and parts information efficiently
Introduction
BFR Systems, a French company specializing in food processing and packaging machinery, designs and manufactures industrial machines, relying on structured spare parts and machine data to support operations, maintenance, and customer after-sales services.
Main Challenge
High operational inefficiency in after-sales support due to scattered or inconsistent spare parts data and technical documentation. Manual management of machine information limited accessibility for both internal teams and customers. Ingedata addressed this by digitising and structuring all spare parts and machine data for streamlined access.
Goals
- Organise machine and spare parts data within BFR’s after-sales software (Spelog)
- Enable customers to access technical documentation and parts information efficiently
Structured Spare Parts Data Driving After-Sales Efficiency
Faster, Clearer Access to Technical Documentation for Industrial Machines
Project Impact
1,000
Digitised over 1,000 industrial machines across multiple types, including bagging, dosing, pumping, and moulding systems.
100%
Achieved 100% of productivity targets within the first month, digitising 2–3 machines per week.
Enabled structured, real-time access to spare parts and technical documentation, improving after-sales operations.
Structured Machine Data for After-Sales Optimisation
Comprehensive Machine Data Digitisation
Captured and organised machine specifications, components, and spare parts for seamless integration into BFR’s Spelog platform.
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1
Comprehensive Machine Data Digitisation
Standardised Documentation
Applied consistent structuring across various machine types, ensuring uniformity and clarity in technical documentation.
0
2
Standardised Documentation
Long-Term Delivery Setup
Established reliable workflows to maintain consistent data structuring for ongoing machine and parts updates.
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3
Long-Term Delivery Setup
Optimised Internal Workflows
Streamlined internal processes by organising documentation in a way that supports efficient operations and maintenance.
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4
Optimised Internal Workflows
Customer-Facing Accessibility
Delivered structured, digitised data enabling direct customer access to technical information and spare parts references.
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5
Customer-Facing Accessibility
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